Returns Policy

WHAT can be returned?
We want you to love what you buy! So, if the goods that you purchase do not fit your child or are not what you expected then you can exchange the item or you can return the item and be issued with a store credit. In order to return or exchange an item it must be returned in perfect condition, with the tags on within 14 days of receiving the order.


WHEN do items need to be returned by?
The items must be returned within 14 days of receiving your order.


WHERE do items need to be returned to?
When returning an item please send it to:

Lily and Arlo - 475 Greenhill Road, Tusmore SA 5065

HOW do customers return items?
If you need to return an item then please login to your account and select return. All you will need to do is follow the prompts.

Instore return option?
You're welcome to return the items to our store if you're located in Adelaide. Our address is 475 Greenhill Road, Tusmore.

Are gift vouchers redeemable for cash? 

No, they're not. Our gift vouchers have are valid for an entire year though so we're sure you'll find something that you love in that time!